Privacy Policy

1. Introduction

1.1  oketbet is committed to protecting the privacy and personal data of all users of the Platform. We understand that Filipino players trust us with sensitive information, and we take that responsibility seriously. This Policy has been drafted in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC").

1.2  oketbet acts as the Personal Information Controller in respect of the personal data you provide to us. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those providers act as Personal Information Processors and are bound by data processing agreements that require them to handle your data in accordance with this Policy and applicable law.

1.3  This Policy applies to all personal data collected through the oketbet Platform, including data collected via the website, mobile applications, customer support interactions, and any other channel through which you interact with oketbet.

2. Data We Collect

2.1  Registration Data. When you create an oketbet account, we collect:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Mobile number;
• Residential address (city, province, country);
• Username and encrypted password.

2.2  Identity Verification (KYC) Data. To comply with PAGCOR regulations and anti-money laundering requirements, we may collect:

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys ID, driver's licence, UMID);
• Proof of address documents;
• Selfie or facial verification images where required.

2.3  Financial Data. When you make deposits or request withdrawals, we collect:

• GCash or PayMaya account details (mobile number associated with the account);
• Bank account details (bank name, account number, account name) for bank transfer transactions;
• Debit card details (card number, expiry date) where applicable;
• Transaction history, including deposit amounts, withdrawal amounts, and timestamps.

2.4  Gaming Activity Data. We automatically record:

• Games played, wagers placed, and outcomes;
• Session duration and frequency of play;
• Bonus usage and promotional participation;
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

2.5  Technical Data. We automatically collect certain technical information when you access the Platform:

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Pages visited, links clicked, and time spent on the Platform;
• Cookie identifiers and session tokens.

2.6  Communications Data. When you contact oketbet's support team, we retain records of those communications, including live chat transcripts, email correspondence, and any attachments you provide.

3. How We Use Your Data

3.1  oketbet uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your oketbet account, including processing deposits and withdrawals;
• Identity Verification: To verify your identity and age in compliance with PAGCOR regulations and Philippine anti-money laundering laws;
• Service Delivery: To provide access to games, process bets, calculate and pay out winnings, and deliver bonuses and promotions;
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools including deposit limits, loss limits, and self-exclusion;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities;
• Legal Compliance: To comply with applicable Philippine laws, PAGCOR regulations, NPC guidelines, and any other regulatory obligations;
• Platform Improvement: To analyse usage patterns, conduct research, and improve the oketbet Platform, games, and user experience;
• Marketing Communications: To send you promotional offers, newsletters, and updates about oketbet — only where you have provided consent or where permitted by applicable law. You may opt out at any time.

4. Legal Basis for Processing

4.1  oketbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and oketbet (i.e., the Terms & Conditions), including account management, payment processing, and game delivery;
• Legal Obligation: Processing is required to comply with applicable Philippine laws and PAGCOR regulatory requirements, including KYC, anti-money laundering, and responsible gaming obligations;
• Legitimate Interests: Processing is necessary for oketbet's legitimate interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights;
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

5.1  oketbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following circumstances:

• Service Providers: We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, banks), game software providers, KYC verification services, customer support platforms, and cloud hosting providers. All such providers are bound by data processing agreements;
• Regulatory Authorities: We may disclose data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other Philippine government authorities where required by law or regulation;
• Law Enforcement: We may disclose data to law enforcement agencies where required by a valid court order, subpoena, or other legal process;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of oketbet's business, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy;
• With Your Consent: We may share your data with third parties where you have given explicit consent for us to do so.

5.2  Where personal data is transferred outside the Philippines, oketbet ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC guidelines.

6. Cookies & Tracking Technologies

6.1  oketbet uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.

6.2  We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled as they are required for account login, session management, and security;
• Functional Cookies: Remember your preferences (e.g., language, game settings) to personalise your experience;
• Analytics Cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymised where possible;
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

6.3  You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

7. Data Retention

7.1  oketbet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your account and for a period thereafter as required by applicable law.

7.2  In accordance with Philippine anti-money laundering regulations , oketbet retains transaction records and KYC documentation for a minimum of five (5) years following the end of the business relationship. Gaming activity records are retained for a minimum of three (3) years.

7.3  When your personal data is no longer required, oketbet will securely delete or anonymise it in accordance with our data retention schedule and applicable NPC guidelines.

8. Data Security

8.1  oketbet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for account access and administrative systems;
• Incident response procedures to detect, report, and address personal data breaches promptly.

8.2  In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, oketbet will notify the National Privacy Commission and affected individuals in accordance with the timelines prescribed under the Data Privacy Act of 2012 and NPC Circular No. 16-03.

8.3  While oketbet takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your oketbet account credentials confidential and for notifying us immediately of any suspected unauthorised access.

9. Your Rights as a Data Subject

9.1  Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by oketbet:

• Right to be Informed: You have the right to be informed of how your personal data is being collected and processed, as described in this Policy;
• Right of Access: You may request a copy of the personal data oketbet holds about you, along with information about how it is being used;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to oketbet's legal retention obligations;
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: You may request that oketbet provide your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

9.2  To exercise any of the above rights, please contact oketbet's Data Protection Officer using the contact details in Section 13. We will respond to all verified requests within thirty (30) days in accordance with NPC guidelines.

10. Children's Privacy

10.1  The oketbet Platform is strictly intended for individuals aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. oketbet does not knowingly collect personal data from persons under the age of 21.

10.2  If oketbet becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the data, and return any deposits in accordance with our standard procedures.

10.3  If you are a parent or guardian and believe that your child has provided personal data to oketbet, please contact us immediately using the details in Section 13 so that we can take appropriate action.

11. Third-Party Links

11.1  The oketbet Platform may contain links to third-party websites or services for informational purposes. oketbet is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11.2  The inclusion of any link on the oketbet Platform does not imply endorsement of the linked site by oketbet. Your use of any third-party site is entirely at your own risk.

12. Changes to This Policy

12.1  oketbet reserves the right to update or modify this Privacy Policy at any time. Where changes are material, we will provide reasonable notice to registered Players via email or a prominent notice on the Platform prior to the changes taking effect.

12.2  The date of the most recent revision is indicated at the top of this page. Your continued use of the oketbet Platform following any changes to this Policy constitutes your acceptance of the revised Policy.

12.3  We encourage you to review this Policy periodically to stay informed about how oketbet protects your personal data.

13. Contact & Data Protection Officer

13.1  oketbet has appointed a Data Protection Officer ("DPO") in accordance with the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact:

13.2  You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines at [email protected] or by visiting the NPC website.